Terms of service
LEVITAS RETAIL
Terms and Conditions of Sale
Online Retail Store — levitasretail.com
Last updated: 21 July 2026
1. About Us and These Terms
1.1 This website, levitasretail.com (the “Site”), is operated by The Mews Practice Limited, trading as Levitas Retail, a company registered in England and Wales under company number 09339555, with its registered office at c/o Ramsay Brown LLP, The Brentano Suite, Solar House, 915 High Road, North Finchley, London N12 8QJ (“we”, “us”, “our”, or “Levitas Retail”).
1.2 These terms and conditions (the “Terms”) apply to all orders for products placed through the Site. By placing an order, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you should not place an order.
1.3 We may amend these Terms from time to time. The version in force at the time you place your order will apply to that order. We recommend that you review these Terms each time you order.
1.4 You may contact us at reception@levitasgroup.com or by post at the registered office address above.
2. Our Products
2.1 The products sold on the Site are food supplements and associated wellness products. Food supplements are regulated in the UK as foods, not medicines. They are not intended to diagnose, treat, cure, or prevent any disease, and should not be used as a substitute for a varied, balanced diet and a healthy lifestyle.
2.2 Product images are for illustrative purposes only. Packaging, labelling, and formulations may vary from those shown, including where manufacturers reformulate or rebrand their products. Where such changes are material, the product listing will be updated as soon as reasonably practicable.
2.3 Product descriptions, ingredient lists, and nutritional information are provided by manufacturers and reproduced in good faith. You should always read the label, warnings, and directions supplied with the product before use, and should not rely solely on the information on the Site.
2.4 We reserve the right to withdraw any product from sale at any time, and to limit the quantities of any product available to any customer, including where we reasonably suspect purchases are for resale.
3. Important Health Notice
3.1 Nothing on the Site constitutes medical advice, and no content on the Site creates a clinician–patient relationship. Information on the Site is provided for general information purposes only.
3.2 You should consult your GP, pharmacist, or another qualified healthcare professional before taking any food supplement if you are pregnant, breastfeeding, trying to conceive, taking prescription medication, undergoing medical treatment, or have any existing medical condition.
3.3 Food supplements should be kept out of the reach of children. Unless a product is expressly labelled as suitable for children, our products are intended for adults aged 18 and over. By ordering, you confirm that you are at least 18 years of age.
3.4 Do not exceed the stated recommended daily dose of any product. If you experience an adverse reaction, stop taking the product and seek medical advice.
4. Placing an Order and Contract Formation
4.1 The display of products on the Site is an invitation to treat and not an offer to sell. Your order constitutes an offer to purchase the products in your basket subject to these Terms.
4.2 After you place an order, you will receive an email acknowledging receipt. This acknowledgement does not constitute acceptance of your order. A binding contract is formed only when we send you an email confirming that your order has been dispatched (the “Dispatch Confirmation”), and only in respect of the products listed in that Dispatch Confirmation.
4.3 We may decline or cancel an order at our discretion before dispatch, including where a product is unavailable, where we identify a pricing or description error, where payment cannot be authorised, where delivery restrictions apply to your address, or where we reasonably suspect fraud or purchase for unauthorised resale. If we decline or cancel an order after payment has been taken, we will refund you in full.
4.4 It is your responsibility to ensure that the details of your order, including your delivery address, are complete and accurate.
5. Prices and Payment
5.1 Prices are shown in pounds sterling. We are not currently registered for VAT, and no VAT is charged on or added to our prices. Should we become VAT registered in future, prices shown will be inclusive of VAT at the prevailing rate. Delivery charges are shown separately at checkout before you confirm your order.
5.2 While we take reasonable care to ensure that prices are correct, errors may occur. If a product’s correct price is lower than the price stated at the time of your order, we will charge the lower amount. If the correct price is higher, we will contact you before dispatch and give you the option to proceed at the correct price or cancel for a full refund. We are not obliged to supply a product at an obviously incorrect price where the error could reasonably have been recognised as such.
5.3 Payment is taken at the time you place your order, through the payment methods offered at checkout. All payments are processed by our third-party payment providers; we do not store your full card details.
5.4 Discount codes and promotions are subject to any additional terms stated at the time of the promotion, cannot be exchanged for cash, may not be combined unless expressly stated, and may be withdrawn or amended by us at any time. We may cancel orders where a code has been used outside its intended terms.
6. Delivery
6.1 We deliver to addresses in the United Kingdom. Delivery options, estimated timescales, and charges are set out at checkout. Delivery dates are estimates only and time of delivery is not of the essence.
6.2 If we are unable to deliver within 30 days of your order (or any longer period we have agreed with you), you may cancel the affected order and receive a full refund.
6.3 Risk in the products passes to you on delivery to the address you provided. Ownership of the products passes to you once we have received payment in full.
6.4 If delivery is attempted and fails because of inaccurate address details you provided, or because the delivery could not be completed at that address through no fault of ours or our courier, we may charge the reasonable costs of redelivery or, where the products are returned to us, deduct our reasonable costs from any refund.
6.5 Where we offer international delivery, you are responsible for any import duties, customs charges, or local taxes levied in the destination country, and for ensuring that the products may lawfully be imported into that country. Certain supplement ingredients are restricted or prohibited in some jurisdictions.
7. Your Right to Cancel (Cooling-Off Period)
7.1 If you are a consumer, you have the right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel your order for any reason within 14 days of the day on which you (or someone you nominate) receive the products. Where an order is delivered in instalments, the 14 days run from receipt of the last item.
7.2 To exercise this right, you must tell us of your decision to cancel within the 14-day period, by emailing reception@levitasgroup.com or writing to us at our registered office. A clear statement that you wish to cancel is sufficient.
7.3 You must return the products to us within 14 days of telling us that you wish to cancel. Unless the products are faulty or not as described, you are responsible for the cost of returning them, and for taking reasonable care of them while they are in your possession.
7.4 Important — sealed goods exception: for reasons of health protection and hygiene, the right to cancel does not apply to sealed products that have been unsealed after delivery. This includes supplements, foods, and other consumable products where the seal, shrink-wrap, or tamper-evident closure has been broken. You may only return such products under this clause if they remain sealed and unused.
7.5 Where you validly cancel, we will refund the price paid for the products and standard delivery charges (but not any premium delivery upgrade) within 14 days of the day we receive the products back, or (if earlier) the day you provide evidence of having sent them back. We may reduce the refund to reflect any diminution in the value of the products caused by your handling of them beyond what is necessary to establish their nature and characteristics.
7.6 This clause does not affect your separate statutory rights in respect of faulty or misdescribed products, which are set out in clause 8.
8. Faulty or Misdescribed Products
8.1 Under the Consumer Rights Act 2015, the products we supply must be of satisfactory quality, fit for purpose, and as described. Nothing in these Terms affects your statutory rights.
8.2 If a product is faulty, damaged in transit, past its expiry date on arrival, or not as described, please contact us at reception@levitasgroup.com as soon as reasonably possible, ideally with your order number and photographs of the issue. Depending on the circumstances and your statutory rights, we will offer a replacement or a full refund, and we will meet the reasonable cost of returning the affected product.
8.3 If your order arrives incomplete or you receive the wrong item, please notify us and we will correct the error at no cost to you.
9. Our Liability
9.1 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of your statutory rights, or for defective products under the Consumer Protection Act 1987, or for any other liability that cannot lawfully be excluded or limited.
9.2 Subject to clause 9.1, we are responsible for foreseeable loss or damage that you suffer as a result of our breach of these Terms or our failure to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable, nor for any loss arising from your use of a product otherwise than in accordance with its label and directions, or in circumstances where clause 3.2 applied and the relevant professional advice was not sought.
9.3 We supply products for private, domestic use only. If you use products for any commercial or resale purpose, we have no liability to you for loss of profit, loss of business, business interruption, or loss of business opportunity.
9.4 Subject to clauses 9.1 and 9.2, our total liability to you in connection with any order shall not exceed the price paid for that order.
10. Events Outside Our Control
10.1 We are not liable for any delay or failure to perform our obligations caused by events outside our reasonable control, including supplier or courier failure, industrial action, severe weather, epidemic, or regulatory action. If such an event occurs, we will contact you as soon as reasonably possible, and if the delay is substantial you may cancel the affected order for a full refund of undelivered products.
11. Your Personal Information
11.1 We process your personal data in accordance with our Privacy Policy, available on the Site, and with UK data protection law including the UK GDPR and the Data Protection Act 2018.
12. Intellectual Property and Use of the Site
12.1 All content on the Site, including text, images, logos, and branding, is owned by us or our licensors and is protected by intellectual property laws. You may not reproduce or exploit any Site content for commercial purposes without our prior written consent.
12.2 We do not guarantee that the Site will be available at all times or free from errors, viruses, or interruptions, and we may suspend or withdraw the Site at any time.
13. General
13.1 We may transfer our rights and obligations under these Terms to another organisation. You may not transfer your rights or obligations without our written consent.
13.2 Each clause of these Terms operates separately. If any clause is found to be unlawful or unenforceable, the remaining clauses remain in full force and effect.
13.3 If we do not insist immediately that you do anything you are required to do under these Terms, or delay in taking steps against you, that does not mean you do not have to do those things, and it will not prevent us taking steps against you at a later date.
13.4 These Terms do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the contract.
14. Governing Law and Disputes
14.1 These Terms are governed by the laws of England and Wales. If you are a consumer, you may bring proceedings in the courts of England and Wales or, if you live in Scotland or Northern Ireland, in the courts of your home nation. Nothing in this clause deprives you of the protection of mandatory consumer laws of the country in which you live.
14.2 If you are unhappy with any product or with our service, please contact us first at reception@levitasgroup.com and we will try to resolve the matter. Alternative dispute resolution may also be available; details will be provided on request.
