Terms of service
Terms of Service
Last updated: July 2026
These Terms of Service govern your use of the Levitas Retail website at levitasretail.com and your purchase of products through it. Please read them carefully before placing an order. By using this website or making a purchase, you agree to be bound by these terms.
Levitas Retail is a trading name of The Mews Practice Limited, a company registered in England and Wales.
Registered address: Ramsay Brown Llp The Brentano Suite, Solar House, 915 High Road, North Finchley, London, United Kingdom, N12 8QJ
Contact: orders@levitasgroup.com
1. Who We Are
The Mews Practice Limited operates Levitas Retail as an online supplement and wellness store. Our products are selected in collaboration with our clinical team and are intended to support general health and wellbeing.
2. Eligibility to Purchase
By placing an order with us, you confirm that:
- You are at least 18 years of age, or the minimum age required to purchase the specific product in your country of residence, whichever is higher
- You are legally capable of entering into a binding contract
- The information you have provided during checkout is accurate and complete
Certain products on this website are available only to customers who have received a referral or recommendation from a Levitas clinician. These products are indicated as such and access is controlled via a password provided directly by your clinician. Purchasing or attempting to access these products without a valid clinician referral is not permitted. The Mews Practice Limited reserves the right to cancel any order placed in breach of this condition and issue a full refund.
Specific products may also carry age restrictions beyond the general 18+ requirement. These restrictions are noted on the relevant product pages.
3. Products and Descriptions
We make every effort to ensure that product descriptions, images, and pricing on this website are accurate. However, we do not warrant that descriptions are entirely error-free, complete, or current. If a product you receive differs materially from its description, please contact us at orders@levitasgroup.com.
Product images are for illustrative purposes only. Packaging, labelling, and product appearance may vary from what is shown.
4. Health Disclaimer
The products sold on this website are food supplements and wellness products. They are not medicines and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Nothing on this website constitutes medical advice.
If you are pregnant, breastfeeding, taking prescription medication, or have an existing medical condition, you should consult a qualified healthcare professional before using any supplement. If you are unsure whether a product is suitable for you, please seek professional advice before purchasing.
Results from supplements vary between individuals. We make no guarantee of specific outcomes from the use of any product sold on this website.
5. Pricing and Payment
All prices are displayed in pounds sterling (GBP) and are inclusive of VAT where applicable. We reserve the right to change prices at any time without notice, though any changes will not affect orders already confirmed.
Payment is taken at the time of order. We accept the payment methods displayed at checkout. By submitting your payment details, you confirm that you are authorised to use the payment method provided.
6. Orders and Acceptance
Placing an order on this website constitutes an offer to purchase. We reserve the right to accept or decline any order at our discretion. An order is only confirmed once you receive an order confirmation email from us.
We reserve the right to cancel an order if:
- A product is out of stock or discontinued
- There is an error in the pricing or product description
- We are unable to verify payment authorisation
- The order appears to be in breach of these terms
In any of the above cases, we will notify you promptly and issue a full refund where payment has already been taken.
7. Delivery
We aim to dispatch orders within 3 business days of order confirmation. Delivery timescales vary depending on the shipping method selected at checkout and your location.
We currently ship primarily within the United Kingdom. International orders may be accepted upon request. Please contact us at orders@levitasgroup.com before placing an international order to confirm availability and applicable shipping costs.
We are not responsible for delays caused by circumstances outside our control, including courier delays, customs processing, or extreme weather events.
Risk of loss and title for products passes to you upon delivery to the address specified in your order.
8. Returns and Refunds
We operate a 30-day return policy. You have 30 days from the date you receive your order to request a return.
To be eligible for a return, items must be:
- Unused and in their original condition
- In the original packaging, with any tags intact
- Accompanied by proof of purchase
To request a return, please contact us at orders@levitasgroup.com before sending anything back. Items returned without prior authorisation will not be accepted.
If your return is approved, we will provide a prepaid return shipping label along with instructions for where to send your item.
Non-returnable items
The following cannot be returned:
- Sale items
- Gift cards
- Any item that has been opened or used (for hygiene and safety reasons, this applies particularly to consumable supplement products)
Please inspect your order upon receipt. If an item arrives damaged, defective, or incorrect, please contact us immediately at orders@levitasgroup.com so we can resolve the issue.
Exchanges
We do not offer direct exchanges. If you would like a different product, please return your original item following the process above and place a new order once your return has been accepted.
Refunds
Once we have received and inspected your return, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or card provider may take additional time to post the refund to your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at orders@levitasgroup.com.
9. Intellectual Property
All content on this website, including but not limited to text, images, logos, product descriptions, and design, is the property of The Mews Practice Limited or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content from this website without our prior written permission.
10. Limitation of Liability
To the fullest extent permitted by law, The Mews Practice Limited shall not be liable for any indirect, incidental, or consequential loss arising from your use of this website or the products purchased through it, including but not limited to loss of income, loss of data, or loss of business opportunity.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under English law.
Our total liability to you in respect of any order shall not exceed the total value of that order.
11. Privacy
Your use of this website is also governed by our Privacy Policy, which is incorporated into these Terms of Service by reference. Our Privacy Policy sets out how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
12. Website Use
You agree to use this website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use and enjoyment of the website. You must not attempt to gain unauthorised access to any part of the website, its related systems, or server infrastructure.
We reserve the right to suspend or restrict access to any part of the website at any time without notice.
13. Third Party Links
This website may contain links to third party websites. These links are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.
14. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
15. Changes to These Terms
We reserve the right to update or amend these Terms of Service at any time. Any changes will be posted on this page with an updated date. Your continued use of this website following any changes constitutes your acceptance of the revised terms.
16. Contact Us
If you have any questions about these Terms of Service, please contact us at:
The Mews Practice Limited
Email: orders@levitasgroup.com
Phone: 01483452555
