Shipping policy
This policy summarises how delivery works. It forms part of our Terms and Conditions of Sale (clause 6).
Where we deliver
We deliver to addresses in the United Kingdom.
Delivery options and charges
- Standard delivery: £3.95, or free on orders of £50 or more
- Express delivery: £10
The £50 threshold applies to your order total after any discount code. Delivery options, estimated timescales and charges are shown at checkout before you confirm your order. Delivery dates are estimates only.
If your order is delayed
If we are unable to deliver within 30 days of your order (or any longer period we have agreed with you), you may cancel the affected order and receive a full refund.
When the products become yours
Risk in the products passes to you on delivery to the address you provided. Ownership passes to you once we have received payment in full.
Failed deliveries
Please make sure your delivery address is complete and accurate. If delivery fails because of inaccurate address details, or because delivery could not be completed at that address through no fault of ours or our courier, we may charge the reasonable cost of redelivery or, where the products are returned to us, deduct our reasonable costs from any refund.
International delivery
Where we offer international delivery, you are responsible for any import duties, customs charges or local taxes in the destination country, and for making sure the products may lawfully be imported there. Certain supplement ingredients are restricted or prohibited in some countries.
Contact us
Questions about a delivery? Email reception@levitasgroup.com.
